How To Reset A Password As An Administrator

This guide shows how to reset a password on behalf of a user. A user can reset a password without the assistance of an administrator by following this guide How To Reset Your Password

If you are unable to complete any of the steps in this guide please use the Submit a request button at the top right of this page to contact our team for help.

Index
Reset A Password
Page Glossary (A list of all fields with descriptions)

1. Click the Admin tab 
   
   
   
   
   
2. Click User Accounts > Staff > Name of Staff Member > Reset Password
   
   
   
   
   
3. Click the Reset button
   
   
   
   
   
4. The link that is generated will be emailed to the affected user:
   
   
5. You can also click this link to set a password for the staff member if needed.

Page Glossary

Reset
Clicking this button will email a password reset link to the selected staff member's account. The reset password link will also be shown to you below the button so you can set a password on the user's behalf. 

You may also be interested in the following guides

How Do I Expire A Staff Members Account
How Do I Add Staff Members