As time passes you may find a staff member leaves your company and returns after a few months, instead of creating a new account for this user you can reactivate their old account. The guide below will show you how to find and reactivate expired staff members. If you would like to expire a staff members account please follow the guide "How Do I Expire A Staff Members Account".
If you are unable to complete any of the steps in this guide please use the Submit a request button in the top right of this page to contact our team for help.
- Click Admin:
- On the left-hand side, select User Accounts > Staff and Show All Items, as shown below:
- All expired staff members will now be shown. To reactivate a staff member select the Name of the Leaver > Edit to remove the Leaving Date for the staff member in the 'Leaving Date' field
- You may also wish to include a new Last Posted Timesheet date. This will make sure the system displays the correct timesheet week to the returning user. This date should be set as the week before their return date.
- Click Save:
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