This FAQ guide is intended to answer the Frequently Asked Questions that users and administrators may have.
If this guide does not answer your question and you cannot find a solution in the knowledge base, please use the Submit a request button in the top right of this page to contact our team for help.
- I cannot add time
Please make sure you have added an item to your timesheet. Once items have been added to your timesheet they will appear as a row and you can add time to them. The following guide will show you how to enter time
- I cannot find the item I want to add to my timesheet
Please contact your local Tempora administrator as they will be able to add additional items for you. If the item is already in the system but not available to you, your Tempora administrator may need to update your restrictions list.
- I get the message "Unable to enter time at this level".
If you receive this message the item you have selected is not set as a time entry-level. This often means that you need to select an item at a lower level to record time for. If there are no lower levels for this item please inform your local Tempora administrator as they may need to set this level as time entry.
- I accidentally posted my timesheet
If you have accidentally posted your timesheet and you need to make amendments you can contact your Tempora administrator who will be able to unpost it for you. If your timesheet is pending or approved you will need to contact your time approver who will be able to reject it.
- I cannot post my timesheet
If you have not met or exceeded your minimum required weekly hours the post button will not be available to you. This button will become available when a timesheet with the minimum required hours is saved.
- When I login my timesheet is an old or incorrect week
Tempora will always take you to the most recent uncompleted week. If the week is not posted it will be seen as incomplete, posting this timesheet should resolve the issue. If the timesheet is already posted or the issue is not resolved please contact our support team for assistance.
- How do I approve or reject a timesheet
The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/360005237574
- How do I create a new time approval group
The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/115002200934
- How do I add new time entry items
Each company that uses Tempora may add new items a little differently depending on the number of levels you use, if you use templates and how your levels are named. The following guide will show the most common way to add a new time entry item.
- How do I remove an item
Tempora will not allow you to delete an item that has time recorded to it as this would affect your reporting. To remove an item you can expire it, expiring an item will prevent users from adding new time recordings to it while preserving all the historic time recordings for reporting. The following guide will show you how to expire an item https://knowledgebase.temporasoftware.com/hc/en-us/articles/115002534833
- I cant add a holiday to my timesheet
If your company uses the holiday addon you will need to add your holiday via the holiday chart. The following guide will show you how to request a holiday https://knowledgebase.temporasoftware.com/hc/en-us/articles/115002175474
- How do I cancel a holiday
If your holiday is in the past you may require a Tempora administrator to cancel this holiday for you. If your holiday is in the future then the following guide will show you how to cancel it
- I am getting holiday notifications for a staff member I don't approve holiday for
your Tempora administrator may need to update the holiday approval relationships. The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/360005237574
- I have added a custom holiday type but it is not showing for staff
When using custom holiday types you will need to assign an entitlement for that holiday type for each user. The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/115002179673
- Can I book less than half a day holiday
The holiday calendar is split into days and half days so as a user the minimum you can request is half a day holiday. A Tempora administrator can insert holiday time into the timesheet in smaller values with the holiday time booking tool but this will still show as half a day taken in the holiday calendar.
- How do I add a new staff members account
The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/115003218885
- How do I remove a staff members account
The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/115003296765
- How do I change a staff members required hours
You can set a staff members required hours in their cost rate. Staff members can have different required hours for different time periods. The following guide will show how this is done https://knowledgebase.temporasoftware.com/hc/en-us/articles/115001256234#cost-rates
- A staff member is not receiving emails
The most common reason for this is the staff members email address has not been set correctly in Tempora. If the staff members email is correct please ask them to check the emails have not been sent to a spam folder. If the staff member is still not receiving emails please contact our team for assistance.
- How do I get a report to show more than just the top level of data
Almost all reports in Tempora will have a drop-down box called "Detail Level". This will set the level you would like to report on. The following guide contains the basics of running reports https://knowledgebase.temporasoftware.com/hc/en-us/articles/360016965637
- What report do I need
There are many reports in Tempora but some common reports are listed below
Reports > Client reports > Monthly Client Total Hours - Shows time recordings for each client by month
Reports > Client reports > Total Time By Person By Month - Shows time recordings for each client by month broken down by person
Reports > Department Reports > Staff Total Time By Client By Month - Shows time recordings for each person by month broken down by client
Reports > Department Reports > Client Hours for Staff - provides a percentage breakdown of time by each person
- Can I run weekly reports
Most reports in Tempora are monthly, to run weekly reports we recommend using the export report "Export Time and Time Costs" and choose to include the criteria "Week" to organise the data.
- How do I use the export reports
The following guide contains the basics of using the export reports https://knowledgebase.temporasoftware.com/hc/en-us/articles/360016965637